Frontier Airlines Provides Travelers with Flexibility due to Hail Storm

Airline allows passengers to change travel plans and waives change fees for travel to, from or through Denver

DENVER (May 21, 2014) – Due to the impact of a hail storm, Frontier Airlines has enacted guidelines for travel to, from or through its primary hub in Denver. This policy applies to customers scheduled to travel May 21, 2014, through 11:59 p.m. May 22, 2014, who purchased tickets on or before 1:00 p.m. MST on May 21, 2014.

Customers may make one itinerary change. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same. Changes must be made by 11:59 p.m. on May 22, 2014, and travel completed by June 4, 2014. If customers would like to reschedule their travel beyond June 4, 2014, all fees and difference in fare will apply.

Due to an overwhelming number of calls to the airline’s call centers, customers who do not have to travel to, from or through Denver today or tomorrow are asked to wait to contact the airline to make alternate travel arrangements. Those who need a refund should fill out the online refund request: FlyFrontier.custhelp.com/app/refund_request.

For more information or to check the status of a flight, please visit FlyFrontier.com/flight-info/travel-alerts.

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About Frontier Airlines
Currently in its 20th year of operations, Frontier offers ultra-low fares with customer choices to more than 75 destinations in the United States, Mexico, Costa Rica, Jamaica and the Dominican Republic. The airline employs more than 3,800 aviation professionals, operating from its primary hub at Denver International Airport. For in-depth information on Frontier Airlines and to book tickets, visit FlyFrontier.com.

SOURCE: Frontier Airlines